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FAQ

How to setting port on Digital Ocean

Q: How to stop node?

If you are using VMs just terminate it, create a new one and go through the installation again to prevent config conflicts

Q: Can I run node/gateway in the same machine (one VPS)?

It won't work due to port/resource conflict

Q: For most Firewall problem

  1. 1.
    Open firewall on 80,443 port
  2. 2.
    Uninstall programs occupying port 80
  3. 3.
    run the script: /massbit/massbitroute/app/src/sites/services/node/cmd_server nginx -t and check the status
    *You can SSH into your Massbit node/gw and copy paste that command to see if the config is ok. Make sure you have admin privilege.

Q: I don't receive any verify email

  1. 1.
    Check spam / update / promotion box
  2. 2.
    If you can not find your email after step 1, please DM to @massbitintern#1665 in Discord for direct support

Q: When will I get the support?

MassBit Team would like to inform community members about our technical support time, especially for those participating in MBR Testnet Phase II.
Weekdays: 5:00 PM UTC to 11:00 AM UTC (Next day).
Weekends: The response time may be slower than on weekdays.

Q: I didn't pass the verification process

The team finished lower bandwidth and response time requirements, which caused most nodes to fail during the verification process.
Temporary adjustment:
  • Bandwidth: 1 Mb/s
  • Respond time: < 500 millisecond
We urge everyone to create a new node and Login into the system.

Q: My node/gateway showed "Investigate"

Don't worry about the "Investigate" status, your nodes are still counted for reward. We just flag those cases to review.

Q: How to remove gateway? I want to create new gateway but do not conflict with the old ones on website?

If you don't want to delete your VPS and create a new one, you can run 'rm -rf /massbit', reboot your node, then install a new installation script from the web portal.

Q: Messages "Gateway status failed/investigated/staked is not correct"

It seems like you reuse the same installation script on a different host/vm. If you create a new VM/host, make sure you create a new node/gateway in the web portal and copy the new installation script.

Q: "Benchmark check:Percent of requests that latency lower than 500ms: 0%, average latency: ...."

It means your node/gateway did not pass the performance check. 95% of performance check traffic must be under 500ms.

Q: Verifying with message: "Failed at step checkCall, err: deadline has elapsed." or curl: (22) The requested URL returned error: 404 Not Found

I would suggest terminating and creating a new host/vm. Make sure you create a new node/gateway in the web portal and copy/run the new installation script.

Q: I met 405 (not allowed)/502 (bad gateway)/nginx.pid error code. What does it means?

I would suggest terminating and creating a new host/vm. Make sure you create a new node/gateway in the web portal and copy/run the new installation script.
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